Corso Become a Customer Service Specialist


Course delivered in English
Lessons: 12
Level: Beginners
Access: Free Online Course (Audit)

Learning Path:

This Learning Path has 8 different courses and can be completed, according to Linkedin, in 5h 26m

Course 1: Customer Service Foundations 1h 22m - By: Jeff Toister - Updated Nov 2020

Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.

Course 2: Customer Service: Problem Solving and Troubleshooting 32m - By: Noah Fleming - Released Jan 11, 2018

Learn critical problem-solving and troubleshooting processes for common sense customer service in a wide variety of applications.

Course 3: Building Rapport with Customers 27m - By: Myra Golden - Released Nov 30, 2018

Forge a human connection with your customers. Learn how to establish rapport within the first few seconds of a customer service interaction.

Course 4: Customer Service: Call Control Strategies 23m - By: Myra Golden - Released Aug 14, 2019

Get tips for communicating on the phone with upset customers. Discover time-saving call-control strategies to move customer issues to resolution.

Course 5: Customer Service: Handling Abusive Customers 39m - By: David Brownlee - Released Apr 11, 2018

Learn strategies and techniques for handling abusive customers. Discover how to diffuse and refocus negative customer service interactions.

Course 6: Creating Positive Conversations with Challenging Customers 33m - By: Myra Golden - Released Apr 2, 2019

Learn how to put a positive slant on a negative situation, and leave your customers feeling heard and valued.

Course 7: De-Escalating Intense Situations 49m - By: Myra Golden - Released Mar 13, 2019

Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.

Course 8: Customer Service: Serving Customers Through Chat and Text 38m - By: Leslie O'Flahavan - Released Dec 18, 2019

Provide top-notch customer service in the channels people love to use. Develop your chat and text writing skills to handle live, rapid-fire conversations.

When you’re done, you’ll have earned a certificate of completion. Earn Your Certificate

Obiettivi didattici

Discover how to provide great customer service and make your customers feel heard. Develop and sustain great relationships, even when customers get abusive or unruly. Learn skills to listen to customer needs, build rapport with those you're helping, and turn challenging customers into true allies.

  • Build key listening skills so your customers feel heard.
  • Develop your customer service problem-solving skills.
  • Learn to de-escalate challenging situations.

Struttura del corso

Become a Customer Service Specialist by learning skills from LinkedIn Learning.

Top in-demand skills: Build key listening skills so your customers feel heard, Develop your customer service problem-solving skills and Learn to de-escalate challenging situations.

Talent & Governance
Corso aperto dal 23/11/2020
Durata 4

Questo corso include: