Corso Short Course on Fundamentals of Churn

Course delivered in English
Lessons: 3
Level: Intermediate
Access: Free Online Course (Audit)

Course info:

In this 20 minute short course, familiarise yourself with the causes of churn, types of churn and best practices to analyse and counter it. Deep dive into measuring and managing all types of churn.

Course Structure:

Short Course on Fundamentals of Churn inclues 3 short video-modules. All Lesson are:100% Online and 100% Free for a duration of approx 25 min. - Lifetime access.

1. Overview of Churn
2. Types of Churn
3. Analysing Churn

Summary
Let’s get to the bottom of churn with real life examples. Learn ways to identify and pre-empt churn. Churn can be voluntary or involuntary. and there are ways to arrest both. Not all churn is bad churn. Some of it is important to help arrive at the right fit of customers that are best suited to your product offering. Deep dive into measuring and managing all types of churn. What can our business data tell us about churn? Learn to identify which customers are churning, why are they churning and what can be done to stop them from churning.

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