Course delivered in English
Lessons: 8
Level: Intermediate
Access: Free Online Course (Audit)

Course Info:

Join this course to learn how you can reimagine the customer experience with SAP C/4HANA. Learn about solutions that help brands build long-term competitive differentiation and brand loyalty through customer experiences that are trusted, simple, personal, helpful, and connected.

Course Characteristics

• Duration: The course is open for 6 weeks
• Effort: 2-3 hours in total
• Course assignment: You can take the course assignment at any time whilst the course is open.
• Course language: English

Course Content

1. Unit 1: Join the Customer Revolution
2. Unit 2: Marketing as Trusted Source of Business with SAP Marketing Cloud
3. Unit 3: Win with SAP Commerce Cloud
4. Unit 4: Sell More with SAP Sales Cloud
5. Unit 5: Create Core Moments for Every Customer with SAP Service Cloud
6. Unit 6: Build Trusted Relationships with SAP Customer Data Cloud
7. Unit 7: Connect with Purpose with the SAP C/4HANA Platform Suite
8. Unit 8: Wrap-Up

Course delivered in English
Lessons: 4
Level: Intermediate
Access: Free Online Course (Audit)

Course Info:

Join this free online course to get an insight into SAP Sales Cloud solutions. Learn how to empower your salespeople to personalize buyer engagement, close deals faster, and align their behavior to your business goals.

Course Characteristics

• Duration: 4 weeks (3-4 hours per week)
• Course language: English

Course Content

1. Week 1: Introduction
2. Week 2: Sales Automation
3. Week 3: Sales Execution
4. Week 4: Commissions and Subscription Billing
5. Week 5: Final Exam

Target Audience

1. Sales representatives
2. Anyone involved in Sales or Marketing

Course Requirements

• The openSAP course Reimagine Customer Experience with SAP C/4HANA is recommended
• Familiarity with the general concepts of CRM